It not only means connecting to customers globally in an easier fashion… But giving fast, instant replies, to anyone who has a question as well. The third benefit of a chatbot is that it can offer customer support 24/7. And, in the long run, investing in chatbot technology will save on your expenses, such as hiring and paying human agents. That’s a lot! The savings on the costs may either be in cutting salaries, training, or infrastructure. The first studies already show that, on average, a chatbot can help save on the costs that go into support by up to 30%. Let that sink in, $1.3 trillion! Chatbots can save a good chunk of money. Due to this, businesses combined spend nearly $1.3 trillion to attend to such requests. There are literally billions of customer support requests each year. The second benefit that chatbots offer is cutting down on the costs. Especially when you find out that a chatbot can use popular sales frameworks like BANT, or the one derived from it called CHAMP. But, with a chatbot doing all this repetitive work, and it automatically ensuring that the conversation flows in the right direction… You may soon consider dropping some of your sales agents.
Usually, the people working in sales departments are in-charge of this. Chatbots can be set up in such a way that they survey people to see if they’re qualified for a sales conversation. The first benefits are that a chatbot can automate sales and do lead qualification just as good – perhaps better – than any sales agent. That’s why we’ve cherry-picked a few we think are most important.
Facebook chatbot builder install#
It’s no surprise that 80% of businesses want to install chatbots to help improve and support their systems.īut why are they so eager to implement a bot in their business? I mean, what are the advantages of Messenger chatbots that other businesses have already clearly seen and made them want to sign up directly? Well, frankly there are many. But, chatbots do deserve the hype that has been going around right now. See, over at Clever Messenger we believe in a multi-channel experience, chatbots are another (very lucrative) channel… And they should be used in combination with other channels, like email. Now, being a company offering chatbot technology this is obviously good news, and although we could use this to ‘strengthen’ our marketing… We do feel Hootsuite might be a bit too hypey here. They even state that, in time, they will replace email marketing, and even customer care agents altogether. That said, according to Hootsuite’s blog, Messenger chatbots are bound to replace mobile apps. (But, if you’d still like to know, we got a video about what a chatbot is right here.) That’s why, in this article, we won’t go over what a chatbot is. So much so you can probably define what a chatbot is by yourself. In many recent articles on our website, you have already learned so much about Messenger chatbots. What Are The Advantages Of Messenger Chatbots? Plus, we’re revealing the first steps you should take to get your Messenger chatbot going. In this new blog post here on Clever Messenger, we will get down to the details on how you can get a chatbot on Facebook Messenger. Because with a Messenger chatbot you’re not only able to scale up and down without any issues… by just adding an automated assistant, you can expect to see results the next day. That said, if you have a Facebook page, a Facebook Messenger strategy might be just around the corner. Nope, they’re great for cutting down operational costs as well. But, Messenger chatbots are not only useful for generating more revenue. As a logical result, improving their revenue. And by doing so, they enhanced the way they engage with their customers. Look, businesses have been using the power of Messenger chatbots in a lot of ways for several years already. This way, you (or your sales team) don’t have to ask all the boring and awkward qualifying questions. Plus, by conducting surveys, they’re even able to qualify leads for you as well. See, bots are there 24/7, meaning they’re there whenever a customer needs a question answered, or simply wants more info about the products and services you’re selling. And, of course, what this automation can do for you and your business. But, one of the biggest benefits of chatbots – without a doubt – is automation. Messenger chatbots are changing the way people interact with your business online.
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